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- I needed to generate a new private key and then import the updated certificate from the certificate provider. If the private key doesn't exist on your computer then you can't export the certificate as pfx. They option is greyed out.
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Check a certificate installed on your server for a matching private key
The DigiCert Certificate Utility® for Windows has a feature that lets you find out if an SSL Certificate installed on your Windows server has a matching private key. You can also use this instruction to discover if the certificate is revoked.
DigiCert Utility: Check an SSL Certificate for a Matching Private Key
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On the Windows server where your SSL Certificate is located, download and save the DigiCert® Certificate Utility for Windows executable (DigiCertUtil.exe).
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Run the DigiCert® Certificate Utility for Windows (double-click DigiCertUtil).
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In the DigiCert Certificate Utility for Windows©, click SSL (gold lock), select the SSL Certificate that you want to check, and then click Test Key.
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In the Private Key Test window, you should see a green checkmark next to The private key was successfully tested.
This verifies that the certificate has a matching and valid private key.
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Certificate Revoke Note:
In the Private Key Test window, you should see a green checkmark next to Revocation check for certificate chain was successful.
This verifies that the certificate's serial number is not listed on a revocation list.
Troubleshooting
Reissue Certificate
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Losing the private key is the most common issue webmasters faces during SSL certificate installation. This article will help you to fix that issue helping to understand possible scenarios to recover the key or to regenerate and reissue SSL.
If you run into any errors when checking for a matching private key, you probably need to reissue your certificate. See Reissuing a DigiCert® SSL Certificate.
Contact Us
If you continue to have any errors, please contact support (support@digicert.com) using the contact details from within the DigiCert Certificate Utility.
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